If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You received the wrong item
- The item was defective and/or damaged during delivery
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
How To Do A Refund Request:
Be assured that we are here to assist. Please submit your application to us within 3 days of product receipt by sending a message on the Contact Us page.
If in the event that you have received a wrong/defective item, we would also recommend that you take a photo of the product upon receipt for us to investigate and expedite the refund process. Feel free to Contact Us if you have any questions.